TERMS & CONDITIONS
A Legal Disclaimer
The information provided on this website is for general informational purposes only. RTY Studio makes every effort to ensure that product descriptions, specifications and images are accurate. However, as each product is handcrafted from natural solid wood, variations in colour, grain, texture and appearance are inherent characteristics of the material and make each piece unique. Product compatibility and installation requirements should be verified before purchase.
Terms & Conditions
These Terms & Conditions apply to purchases made through the RTY Studio website. By placing an order, the customer agrees to the product description, price, payment and delivery terms displayed at the time of purchase. All products are crafted from natural solid wood and may therefore vary slightly in colour, grain and texture. Such natural variations are not considered defects. Customers are responsible for confirming product compatibility before ordering. Shipping, returns and refunds are subject to the policies published on this website.
Shipping & Returns
Orders are prepared and shipped from Croatia to destinations within the European Union. Free EU shipping is included with every standard order. Tracking information is provided once the order has been dispatched. Customers have the right to return standard products within 14 days of receiving the order, provided the product is unused, undamaged and returned in its original condition. Return shipping costs are the responsibility of the customer. Custom-made and personalised products are made specifically to order and cannot be returned unless they arrive damaged or defective.